Privacy Policy

1. Introduction

This Privacy Policy explains how Cloud Ripples Private Limited collects, uses, shares and protects personal information when you visit cloudripples.io (the "Site"), contact us, apply for a role, or engage us for services.

Cloud Ripples Private Limited ("Cloud Ripples") is the controller of the personal information described in this policy. We are an information technology services company with offices at No. 403 - 404, 3rd Floor NSIC-STP, Ekkatuthangal, Chennai - 600032, India.

2. Information we collect

We collect only what we need, and most of it you give us directly. The categories are:

• Contact details you submit — name, company email address, company name, phone number and the content of your message — when you use an enquiry or contact form.
• Recruitment information — your name, contact details, CV or résumé and any supporting documents — when you apply for a role through the careers page.
• Subscription details — your email address — when you sign up for our newsletter.
• Technical and usage information collected automatically — IP address, browser type and version, device type, operating system, referring page, pages viewed and time spent on them.
• Cookie data, as described in our Cookies Policy.

We do not knowingly collect special category data (such as health, religious or biometric information), and we ask that you do not send it to us through the Site.

3. How we use your information

We use personal information to:

• Respond to your enquiry and provide the information or proposal you asked for.
• Assess a job application and communicate with you about the recruitment process.
• Deliver, support and improve the services we have been engaged to provide.
• Send the newsletter or service updates you have subscribed to, and let you unsubscribe at any time.
• Operate, secure and improve the Site, including diagnosing faults and analysing aggregate usage.
• Comply with our legal, tax and regulatory obligations, and establish or defend legal claims.

4. Legal bases for processing

Where data protection law requires a legal basis, we rely on the following:

• Performance of a contract — to deliver services you or your organisation have engaged us for, and to take steps at your request before entering a contract.
• Legitimate interests — to run and secure our business, respond to enquiries, and market our services to business contacts, balanced against your rights.
• Consent — for the newsletter and for non-essential cookies. You may withdraw consent at any time.
• Legal obligation — where we are required to retain or disclose information by law.

5. Sharing your information

We do not sell personal information, and we do not share it for third-party advertising.

We share it only where necessary, with:

• Service providers who process information on our behalf — hosting, email delivery, analytics, applicant tracking and IT support — under contracts that limit them to our instructions.
• Professional advisers such as auditors, lawyers and accountants where they need it to advise us.
• Public authorities, regulators or courts where disclosure is required by law.
• An acquirer or successor entity in the event of a merger, acquisition or reorganisation, subject to this policy.

6. International transfers

We operate from India and serve clients worldwide, and some of our service providers are located in other countries. Where personal information is transferred outside the country in which it was collected, we use appropriate safeguards — such as standard contractual clauses or transfers to countries recognised as providing adequate protection — to protect it.

7. Retention

We keep personal information only as long as we need it for the purpose it was collected for, or as long as the law requires. In practice, enquiry correspondence is kept for up to two years, unsuccessful job applications for up to one year unless you ask us to keep them longer, client engagement records for the term of the engagement plus the applicable statutory retention period, and newsletter subscriptions until you unsubscribe.

8. Security

We apply technical and organisational measures appropriate to the risk, including encryption in transit, access control on a need-to-know basis, network monitoring and staff training. No transmission over the internet is completely secure, so we cannot guarantee absolute security; if a breach occurs that is likely to affect your rights, we will notify you and the relevant authority as the law requires.

9. Your rights

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information we no longer have a reason to keep.
• Object to, or ask us to restrict, certain processing, including direct marketing.
• Ask us to transfer information you gave us to another provider in a portable format.
• Withdraw consent where we rely on it, without affecting processing carried out beforehand.
• Complain to your local data protection authority.

To exercise any of these rights, email contact@cloudripples.io. We will respond within the period the applicable law allows, and we may ask you to verify your identity first.

10. Children

The Site is aimed at businesses and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

11. Third-party sites

The Site links to third-party websites we do not control. This policy does not apply to them, and we encourage you to read the privacy policy of any site you visit from ours.

12. Changes to this policy

We may update this policy to reflect changes in our practices or in the law. The revised version takes effect when it is published on this page, and the date at the top shows when it was last changed. Where a change is significant, we will take reasonable steps to tell you.

13. Contact

For any privacy question or request, write to contact@cloudripples.io, or to Cloud Ripples Private Limited, No. 403 - 404, 3rd Floor NSIC-STP, Ekkatuthangal, Chennai - 600032, India.